It's Easy To Say ''no!'' When There's

Results Matter! They Matter To Your Credibility.

When We Listen With The Intent To Understand Others, Rather Than With The Intent To Reply, We Begin True Communication And Relationship Building. Opportunities To Then Speak Openly And To Be Understood Come Much More Naturally And Easily.

When We Value Correct Principles, We Have Truth - A Knowledge Of Things As They Are.

Without Exception, Empathy Is Always Appropriate.

We May Be Very Busy, We May Be Very 'efficient', But We Will Also Be Truly 'effective' Only When We Begin With The End In Mind.